Customer Experience Transformation

Experts to help you achieve your Digital Needs

Superior digital customer experience is key to differentiate yourself from the competition

Gain a competitive advantage over competitors with best-in-class digital customer experience. We offer services to achieve your CX transformation goals with our measurable indicator system (MIS). Here are some of the ways our team can assist you:

Integrate Feedback Loop Mechanism

With a proven record in implementing Feedback Loop Mechanism tools (such as ContentSquare, Medallia, Foresee), our experts will help you create and analyze your customer journey, zoning heat maps and quantify issues as well as opportunities to have tangible growth in CX scores.

Identify and alleviate Pain Points

We are pioneers in using CX KPIs ranging from page drop rates, conversion scores, NPS and attach rates. We rely on data to show the pain-points where customers are struggling, and improve that with new experience based on A/B tests.

Monitoring and Alerts

Launch products confidently with our state-of-the-art monitoring systems in place. Get real-time data and insights on performance of you product or feature and plan enhancements per feedback.